How Pineapple Family's Provider Directory Works - And Why You Choose Your Own Team
By Pineapple Family, Co-founders ·
No one pays to be in the Pineapple Family provider directory. No sponsored placements, no referral fees, no preferred network. In an industry where a recommendation often has money behind it, we think that is the first thing worth saying.
The provider directory is an open, searchable list of fertility professionals and support services, built so you can assemble a team that matches your values, budget, and timeline. You choose every member of it.
Key Takeaways
- The directory is free to use, and no provider can pay for placement or ranking.
- It covers fertility clinics, reproductive attorneys, mental health professionals, escrow services, and insurance specialists.
- Listing details come from providers themselves or from public professional sources. We do not independently verify credentials.
- We strongly recommend that medical, legal, and psychological services be handled by appropriately licensed professionals, and that your care team follow the voluntary ASRM guidelines.
- Traditional agency fees typically run $30,000 to $60,000+ depending on scope and location. Choosing your own providers is how independent journeys avoid that cost.
What the Directory Covers
Five categories: fertility clinics, reproductive attorneys, mental health professionals, escrow services, and insurance specialists.
Each listing may include the practice name, city and state, phone number, website, and the states a provider serves. Mental health listings can also carry a telehealth or PSYPACT marker, reflecting what the provider or a public professional source has told us.
What a Listing Means
A listing means a provider works in this space and either appears in a public professional source or asked to be included. It is not a recommendation, and it is not a statement that someone is the right fit for you.
We do not independently verify licenses, certifications, or disciplinary history. Confirming that a provider is licensed and in good standing takes a few minutes, and it is worth doing before you hire anyone. The checklist further down covers how.
If anything in a listing is out of date, tell us and we will fix it. Providers can reach us directly to update their own entry.
How to Navigate the Directory
- Choose a category. Start with the type of professional you need.
- Filter by state. Licensure is state-specific for attorneys and mental health professionals, so this narrows the list to people who can actually work with you.
- Use the telehealth and PSYPACT filters. For mental health support, these open up options well beyond your immediate area.
- Open the listing. Each provider has a detail page with the contact information we hold.
- Reach out directly. Contact providers by phone or through their own website. They are not users of the platform, so that conversation happens outside Pineapple Family.
Because the directory is a tool rather than a matching service, the decision sits with you. Interview several people, negotiate terms, and build the team that fits your circumstances.
How to Vet a Provider
A short checklist that, in our view, is worth the hour it takes.
- Confirm the license. Every state publishes a free license lookup for physicians, attorneys, and psychologists. Search the name, confirm the license is active, and check for disciplinary history.
- Check clinic outcomes at the source. SART and the CDC publish clinic-level ART data. Ask any clinic how their numbers apply to someone in your situation, because national averages rarely do.
- Ask about independent journeys. Not every clinic, attorney, or escrow service is set up to work with intended parents who do not have an agency behind them. Ask early.
- Get fees in writing. What is included, what is billed separately, and what happens to your money if a cycle is cancelled.
- For attorneys, confirm ART experience. Reproductive law is a specialty. Ask how many surrogacy or egg donation agreements they have handled, and in which states.
- For escrow, ask how funds are held. Whether the account is independent, how disbursements are authorized, and whether the company is bonded.
Why Choosing Your Own Team Matters
We believe autonomy is a cornerstone of a good fertility journey. When you pick each member of your care team yourself, you can:
- Align values. Choose people who respect your cultural, religious, or personal preferences.
- Control costs. Comparing fee structures up front keeps you inside your budget.
- Build trust. Direct communication from the first call builds confidence on both sides.
- Adapt as things change. If your needs shift, you can change providers without being locked into a pre-assigned network.
Frequently Asked Questions
Does anyone pay to be listed?
No. There are no sponsored listings, no paid rankings, and no referral fees. Placement is not for sale.
Do you check that a provider is licensed?
We do not verify licensure ourselves, so we would encourage you to confirm it directly. Every state offers a free online license lookup and it takes a couple of minutes.
How often is the directory updated?
We update listings as we build the directory out, and whenever a provider or a user tells us something has changed. Contact details do move, so it is worth confirming with the provider before you rely on them.
Can I see success-rate data for a clinic?
Not in the directory. SART and the CDC publish clinic-level outcome data, and we suggest asking a clinic directly how their results apply to your situation.
How do I get listed or update my listing?
Contact us. We add providers on request and correct listings whenever we are told something is wrong.
How do I know a provider can work in my state?
Filter by state as a starting point, then confirm with the provider and your state licensing board. Rules for surrogacy and egg donation vary widely, and in our view that is a question for a reproductive law attorney rather than a directory.